Frequently Asked Questions
Find quick answers to common questions about our products, shipping, and services.
Shipping & Delivery
๐ฆWhat are your shipping times?
We ship pan-India within 3-7 business days. Metro cities typically receive orders in 3-4 days, while remote areas may take 5-7 days.
๐How much does shipping cost?
Shipping costs depend on order weight and delivery location. Orders above โน2,000 may qualify for discounted shipping. Bulk orders often include free shipping.
๐Do you ship internationally?
Currently, we only ship within India. For international inquiries, please contact us directly to discuss options.
Product Safety
๐ฟAre your Holi colors safe for skin?
Absolutely! Our Holi colors are made with skin-friendly, natural ingredients. They are lab-tested and dermatologically safe. We also offer herbal gulal made from flower petals.
โป๏ธAre the colors eco-friendly?
Yes, our colors are eco-friendly and biodegradable. They're made from natural ingredients and don't harm the environment when washed away.
โจAre your Pooja items authentic?
All our Pooja items are made using traditional methods with pure, authentic ingredients. We source our materials carefully to ensure quality and purity.
Wholesale & Bulk Orders
๐What is the minimum order for wholesale?
Minimum order quantities vary by product. Generally, wholesale orders start from โน10,000. Contact us for specific MOQ details and bulk pricing.
๐ฐDo you offer bulk discounts?
Yes! We offer tiered pricing for bulk orders. The more you order, the better the rates. Contact us with your requirements for a custom quote.
๐ท๏ธCan I get custom packaging?
Yes, we offer private labelling and custom packaging. We can add your brand name, logo, and custom designs. Lead time is typically 2-3 weeks.
Returns & Refunds
โฉ๏ธWhat is your return policy?
We accept returns within 7 days of delivery for damaged or defective products. Products must be unused and in original packaging. Contact us with photos for return approval.
๐งHow do I request a return?
Email us at contact@holiranggulal.com with your order details and photos of the issue. Our team will review and process your request within 24-48 hours.
๐ณWhen will I receive my refund?
Once we receive and verify the returned items, refunds are processed within 5-7 business days. The amount will be credited to your original payment method.
Still have questions?
Our team is here to help! Reach out to us for any other queries.
